Job Board/Trust & Safety Agent at SeatGeek
The Payments & Risk team is passionate about improving our member experience and keeping our marketplace safe by preventing fraud and violations of policy. They maintain the safety of the SeatGeek platform and improve the buying and selling experience for our users.
We’re looking to grow our team by adding a Trust & Safety Agent who is experienced with investigating tricky situations and making recommendations to improve.
You'll be on our seller team, which builds a marketplace of amazing vendors on the SeatGeek platform. You'll report to our Risk Manager.
What You'll Do
-Analyze high-risk transactions to prevent suspicious activity.
-Monitor seller accounts to maintain safety on the SeatGeek platform.
-Maintain our payments risk and content risk models within third-party systems.
-Assess risk for both casual and high-volume sellers to ensure smooth transactions on the SeatGeek platform.
-Partner closely with members of our marketplace and resolve onboarding and payout issues, as well as KYC (or “know your customer”) related outreach.
-Communicate trends and analysis to the larger team to elevate awareness.
-Stay informed on trends in the industry to help SeatGeek stay proactive.
What We’re Looking For
-At least 1-2 years experience in an e-commerce environment, KYC, customer service or trust and safety experience a plus.
-You should be a strong communicator, both in person and in writing.
-Strong analytical skills. Knowledge of SQL a plus!
Strong critical thinking and decision-making skills.
-Experience dealing with vendors or third-parties a big plus.
-Available to work on weekends.
-A competitive base salary and equity stake in a well-funded growth stage company
-A laid-back, fun workplace designed to facilitate collaboration and company wide events
-$120/mo to spend on live events tickets
-A superb benefits package that supports health/dental/vision
-A focus on transparency. We have regular team lunches and Q&A panels where employees can chat openly with teams across SeatGeek, our co-founders, and external guests from the industry
Annual subscriptions to Citibike, Spotify, and meditation services
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings.