We are seeking an elite technical professional to join Curriculum Associates' award-winning Technical Solutions team. The ideal candidate will possess extensive networking skills, a willingness to learn new technologies, and be able to effectively work as part of a multi-functional group in a collaborative environment.
The impact you'll have:
Provide solid technical assistance including networking, firewall, and security troubleshooting with customers
Troubleshoot application defects and escalate technical or application issues to the Development team
Support the Sales, Professional Development, and Account Management teams with educators’ technical needs
What we're looking for:
3+ years of software or network technical support experience
Strong background in Local Area Network technologies (ability to troubleshoot LAN switches, firewalls, content filters, etc.)
Strong background in Wireless Local Area Network technologies (ability to troubleshoot WLAN Access Points, wireless connection standards, connection issues, wireless client issues, RF environmental issues, etc.)
Working knowledge of tools such as Fluke, Fiddler, Developer Tools, and WireShark
Familiarity with a range of operating systems including Windows,iOS, Mac OS and ChromeOS
Working knowledge of MySQL or experience working with a database
Working knowledge of Splunk is a plus
Ability to lead and collaborate with multiple groups to bring issues to resolution in a fast-paced environment
Excellent communication (verbal and written), interpersonal, organizational, and presentation skills
Excellent analysis and problem solving capability and ability to develop creative solutions
Self-motivated and detail-oriented, with ability to learn new skills quickly
Strong customer management and customer follow up skills
Ability to travel onsite as needed to provide hands-on network diagnostics to our educators
Certifications, though not required, are a plus!
Location: Currently, all employees at Curriculum Associates are working remotely due to Covid-19. This being said, we are looking for candidates who can report out of our Tucson, AZ or North Billerica, MA office once it is safe to do so. We are also open to remote candidates should they be a good fit for the role.
Up to 10% domestic travel possible, with the ability to travel on minimal notice
Start Date ASAP
At Curriculum Associates, we believe a diverse team leads to diversity in thinking, making our products better for teachers and students. If you read this job description, feel energized by what you see here, and believe you could bring passion and commitment to the role, but you aren’t sure you meet every qualification, please apply! Above all, we are looking for the right person!
Made with ❤️ by Veni Kunche.