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emoji of a pushpinRemote - USemoji of a money bag$60,000-$120,000, depending on seniority
emoji of a woman of coloremoji of a man5 people in techemoji of a woman of coloremoji of a woman 1 women in techemoji of a woman of coloremoji of a person of color 2 people of color in tech

Building reliable safety nets.

JOB DESCRIPTION

We are looking for a Product Operations Manager to help streamline our operations and take them to the next level. We operate in a complex ecosystem with many stakeholders and partners, and this role will have a direct impact on how we. are able to scale to meet their needs as we grow.

Things you might do:

  • Coordinate with insurance carrier partners to guide our products through to launch
  • Develop and maintain dashboards to monitor platform performance and system health
  • Identify user experience issues and develop approaches for improvement
  • First pass QA and QC testing of our products, ensuring we meet the highest quality bar
  • Help customers resolve problems by email, chat, phone, or whatever channel they need
  • Manage our social media accounts and help us engage directly with our constituents
  • Work closely with marketing and business development to proactively anticipate new product development and needs

Ways you would describe yourself:

  • Process-minded, with a bias to developing processes to help a small team stay efficient and effective
  • Pragmatic, you don't miss the forest for the trees and can reason about when a solution is practical and makes sense
  • Organized, you can manage and stay on top of multiple simultaneous workstreams
  • Optimistic and upbeat, you carry a "can do" attitude into every customer interaction
  • A builder at heart, you love creating and being part of the creative process
  • Collaborate and communicative, you know that we go farther together
  • Thrive under ambiguity, you prefer the chaotic beauty of an early-stage company to a big company box

Experience you might have:

  • Worked in customer service, customer success, or operations
  • HTML/web experience or willingness to learn
  • Analytics experience or willingness to learn

About Us

At Liferaft, we are building a health expense safety net designed for real life. No one should have to choose between quality medical care and financial ruin, and we are on a mission to make sure they don't. You'll be joining an early-stage startup with the opportunity to help build the foundation of the business from the ground up and have a direct impact on the trajectory of our company. We are experienced startup operators and insuretech/fintech veterans who are hugely passionate about modernizing enormous industries that haven't been updated in decades.

INTERVIEW PROCESS

The interview process:

  • Initial 30-minute phone call with our CEO or Head of Product
  • Qualified applicants will be offered a take-home assignment (roughly 4 hours)
  • On-site (conducted remotely) interview has a take-home review session and an interactive conversation on current product and operational aspects of the company
  • On-site may also include sessions to meet engineering and sales team members

DIVERSITY, EQUITY AND INCLUSION

We are passionate about building insurance and financial products that can help everyone have a safety net and avoid outsized financial consequences to life events. 

We believe that diversity of knowledge, experiences and perspectives increases the quality and creativity of our solutions. We actively seek team members who bring new elements to the table and can help maintain our open and collaborative environment.

Apply Now
When you apply, please mention that you found the posting on Diversify Tech!


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