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emoji of a pushpinBay Area emoji of a money bag$43-$48 hourly emoji of a clockThu Sep 30 2021
emoji of a woman of coloremoji of a man3 people in techemoji of a woman of coloremoji of a woman 1 women in tech

Heath Ceramics is a California company making dinnerware and architectural tile of good and enduring design for over 70 years. We are design-led, with the mission of creating products of beauty and integrity, while designing, manufacturing, and running our business in a way that's better for society and our planet. By taking responsibility for the entire lifecycle, we offer better products and experiences from beginning to end. We believe in the benefits of local manufacturing and support a community of people committed to and inspired by the process of designing, making, and sharing. We believe in providing a living wage, full health and welfare benefits, and a place for meaningful work.


JOB DESCRIPTION

Position Summary

The Heath Ceramics IT Systems Technician is a full-time role focused on providing desktop support, resolving desktop issues, and helping design, implement, and support several modernization projects.  IT Systems Technicians at Heath will provide customer support for day-to-day company technology needs and help manage IT infrastructure services. Heath’s IT System Technician will have excellent troubleshooting abilities, high attention to detail, and great interpersonal skills. 

Heath Ceramics unique business offering as a manufacturing and retail company means the IT Systems Technician will be providing support for point of sale systems, desktop and mobile platforms, MDM, data storage platforms, voice networks, messaging and collaboration applications, security infrastructure, and performance monitoring. 

Responsibilities

  • Build and maintain system documentation and infrastructure including cloud platforms
  • Design, realization, and management of current and future systems; this includes automate desktop and corporate server deployments 
  • Infrastructure lifecycle management
  • Desktop and application support, training, and troubleshooting
  • Train internal customers on new systems and applications 
  • Capacity optimization and resource forecasting
  • Support system wide-wide health checks 
  • Work with vendors under IT Manager supervision to effectively and efficiently utilize their services
  • Report and resolve issues as they arise, and escalate as necessary
  • Take ownership for assigned incidents and contact required resources both inside and outside the company necessary to resolve issues with minimum or no supervision
  • Administer and check backup integrity
  • Resolve complex issues, identify trends in issue reporting and report to IT Manager

Qualifications 

  • BS/BA in a technical discipline or equivalent experience in an IT-related field
  • MCSA certification preferred 
  • 5+ years of previous experience with system administration, network engineering, back office/infrastructure application support, desktop application support
  • Experience with the following systems: 

    • Point of Sale 
    • Deploying high availability systems for ERPs 
    • Netsuite, a plus
    • Microsoft SQL Server administration 
    • Google Admin console, G Panel 
    • Operating Systems: Windows Server, macOS, Windows 10 Professional, Chrome OS, Solarwinds, Azure 
    • Ecommerce platforms like Shopify Plus 
  • Working knowledge of virtualization technologies
  • Strong understanding of network infrastructure, VLANs, VPN, NAT
  • Understanding of network security best practices
  • Strong understanding of JAMF, zero-touch deployment methods for macOS, Windows, ChromeOS, iOS and Android

INTERVIEW PROCESS

Selected candidates will do a first phone screen interview with Heath's HR Generalist. Second round interviews are with the hiring manager and the final round interview is a panel interview (sometimes two, back to back) with colleagues and future teammates. There will be no practicals for this particular position.

DIVERSITY, EQUITY AND INCLUSION

At Heath, we don’t just accept differences — we celebrate it, we support it. Heath is proud to be an equal opportunity workplace. Our goal is to be a diverse workforce at all job levels. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, transgender status, age, marital status, veteran status, or disability status.

Apply Now
When you apply, please mention that you found the posting on Diversify Tech!


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