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emoji of a pushpinWashington, DCemoji of a money bag$55,000-$70,000emoji of a clockThu May 20 2021
emoji of a woman of coloremoji of a man14 people in techemoji of a woman of coloremoji of a woman 7 women in techemoji of a woman of coloremoji of a person of color 6 people of color in tech

To transform aid and philanthropy to accelerate community-led change.

JOB DESCRIPTION

Are you passionate about helping people be productive? Do you thrive in an environment where you can work on a variety of computer projects, knowing that you’ve made someone’s day better? GlobalGiving is looking for a Desktop Support Engineer to join our team.

You will be responsible for managing our fleet of laptops and IT systems. You’ll have the opportunity to work with a team of dedicated technologists to support your growth and learning.

The successful candidate will be able to clearly communicate in a professional setting, plan and execute projects with multiple dependencies and steps, and be adept at problem-solving a range of IT problems across Windows, Mac, Chromebook, and software-as-a-service systems that our staff uses.

We have a casual work atmosphere where everyone’s input and ideas are valued. We’re committed to work-life balance and offer everyone opportunities to learn, experiment, and grow. Since creative, enthusiastic employees are our most valued resource and the basis for our success, we take great care in how we attract, hire, and support our employees for a successful career. If you care about collaboration, curiosity, communication excellence, and continuous improvement, this position is right for you.

Primary Responsibilities

  • IT Management and Support: Primary contact for all IT and computer support needs within our organizations, including Windows, Mac, and Chromebook users. Manage requests and communicate status using our internal ticketing systems and Slack channels.
  • User Onboarding and Offboarding: Onboard and offboard users, including computer purchasing, set up, and wiping/reinstalling systems. In addition, create and configure accounts on a range of software and cloud systems so that users have access to the appropriate systems, including VMWare Workspace One, Google Workspace, Salesforce, LastPass, Slack, Druva, and more.
  • Inventory Management: Oversee our IT inventory and organize IT-related equipment, including managing our IT storage room, conducting annual audits, and projecting future equipment needs.
  • Web Conference Support: Manage and support the audio and visual equipment in our office space, including smart boards, microphones, speakers, and webcams. Ensure that conference rooms are fully functional and ready to support collaboration with remote employees and guests. Provide IT and A/V support for recurring weekly staff meetings, quarterly board meetings, special events in our office, and our annual “All Hands” staff meeting.
  • Office Systems Administration: Support the in-office WiFi and physical networks, fixing minor problems as needed.
  • IT Processes and Documentation: Help document and improve IT processes to help our organization grow, including leading user training sessions.
  • Continuous Improvement: In the course of doing the above tasks, Look for ways to improve our existing systems and processes to enable our employees to be more productive and to reduce the number of support tickets for recurring issues. Research and identify new technologies, tools, or techniques that improve the efficiency of GlobalGiving’s operations. Help us know what we don’t know. We’ll send you to conferences and other professional development opportunities to assist.
  • Motivated Self: Superb self-management skills and ability to work in a fast-paced environment while bringing your own sense of humor, desire to change the world, and a passion for IT systems and user support.
  • Miscellaneous and Etcetera: Additional responsibilities as required to ensure the smooth and efficient operations of our organization.

Required Qualifications

For our team to be a great fit for you, the following qualifications should resonate with you:

  • Experience providing help desk support for 50+ users
  • Experience supporting remote users and teams
  • Experience supporting audio and video conference technology
  • Experienced in improving processes
  • Comfortable independently researching solutions to issues
  • Decisive, energetic, and takes pride in high-quality work
  • Ability to create robust, accessible documentation for end-users and internal teams
  • Strong customer focus
  • Demonstrate strong interpersonal skills
  • Excited about planning IT initiatives and continuous improvement (both of systems and yourself)
  • The ability to communicate ideas effectively in both written and verbal formats, to listen to others' ideas, and to collaborate to arrive at great solutions.
  • A passionate belief in the mission of GlobalGiving and a commitment to our core values.

Preferred Qualifications

In addition, the ideal candidate would also have some or all of the following qualifications:

  • Certification, associate’s degree, or bachelor’s degree in information technology, computer systems, computer science, decision information science, or similar concentration.

Salary + Benefits

Salary range: $55k to $70k per year.

Benefits include flexible work hours, occasional work from home, 5 weeks of paid time off per year, professional development opportunities, and a meaningful job where you can go home at night and say, "Today, my work helped 182 girls go to school for a year." (One of many true stories.) And of course, we've also got you covered with benefits like health care, dental/vision, paid family leave, paid sabbaticals, commuter benefits, and 401K.

Location

This is a full-time, exempt position reporting to the Systems Architect and will be based in GlobalGiving’s headquarters in Washington, D.C. The position will be mostly remote during the COVID-19 pandemic, with limited office work (following robust safety protocols) required. After staff can safely return to the office, this position will be based in our DC headquarters.

Applicants must reside in the United States. Applicants must be able to demonstrate that they have legal authorization to work in the United States for the duration of the position. GlobalGiving does not sponsor employment visas.

We are an equal opportunity employer and value diversity in our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

INTERVIEW PROCESS

We have a multi-step job interview process and will be transparent at every step of the way. We email a decision to every candidate at every stage in a timely manner.

  1. Apply for the job using the link on our site. You'll be asked to complete several questions. We read these answers carefully, so candidates who take the time to write thoughtful answers are likely to advance to the next round.
  2. Phone interview. We conduct a 30-minute phone interview where we ask a range of questions to assess your general skills and experience for the role. We leave time for you to ask us questions. We generally do a phone interview for 5 to 20 candidates (depending on how many apply).
  3. Homework. We have a brief homework assignment that we ask you to time box to no more than 4 hours. We give a full week plus two weekends to complete it as we know there are other things going on in your life. For this role, it is to assess your communication skills about IT. This work is not used outside of the interview process. Generally, 5 to 10 candidates are asked to do this stage (depending on how many apply).
  4. Team interview. We conduct a Zoom interview with about 4 staff over a 2.5 hour block. We'll schedule this with you for a time that's mutually convenient. We will tell you who you're speaking with in advance. We generally ask 2 to 4 candidates to do this (depending on how many apply).
  5. References. We'll reach out to two or three references that you've provided. We ask for references when setting up the team interview, but will only reach out for a finalist.
  6. Job Offer. If we believe that there's a good fit, we'll make a job offer. If you think we're a good fit for you, we hope you'll accept.

DIVERSITY, EQUITY AND INCLUSION

GlobalGiving sustains an inclusive workplace by exercising our core values, keeping them at the center of our office culture, and using them to drive our daily work - specifically, two of the four core values, “Always Open” and “Listen, Act, Learn. Repeat.”

We encourage staff to be “Always Open” because we believe great ideas can come from anyone, anywhere, at any time.  At GlobalGiving, we understand with great ideas and experimentation might come failure. In this process, we don’t focus on the failure but the value of the learnings, data, and feedback as we demonstrate “Listen, Act, Learn. Repeat.” 

GlobalGiving’s platform was founded to shed light on key innovations in global development in underrepresented communities. Since 2002 GlobalGiving has connected nonprofits in over 170 countries to donors and companies. While this has been an achievement, we acknowledge we should not focus our work on equity on only our external stakeholders. GlobalGiving has partnered with the talent strategy consulting agency, Building for Mission to support our organization-wide commitment to Race, Equity, Diversity, and Inclusiveness. The work our leadership team, and staff, continue to do with BfM aims to strengthen our values and our office culture to provide and be a conduit in the professional development of underrepresented folks.

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When you apply, please mention that you found the posting on Diversify Tech!


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