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emoji of a pushpinPortland, ME (temporarily remote)emoji of a money bag$35,000 - $45,000emoji of a clockMon May 24 2021
emoji of a woman of coloremoji of a man14 people in techemoji of a woman of coloremoji of a woman 4 women in techemoji of a woman of coloremoji of a person of color 1 people of color in tech

Maprisk is a specialty data aggregator delivering location intelligence to the property & casualty insurance vertical. We deliver actionable underwriting and natural hazard data via RESTful API or our custom platform.

JOB DESCRIPTION

As a Technical Support Representative, you will have daily opportunities to contribute to our positive and encouraging environment and the satisfaction of improving the current customer and future customers’ experience. The right candidate will have a strong work ethic, a sincere drive for team success, and the ability to translate sometimes complicated information to our diverse range of clients.

Due to COVID-19, all work is currently remote, with potential to return to our downtown Portland office in the future. We are currently accepting entirely remote applicants.

Job Responsibilities:

Your day-to-day tasks will include:

  • Triage issues in chat, phone, and via ticket queue from customers and prospects
  • Responding to customer support related issues with timely and accurate information
  • Creating documentation and education materials for customers and prospects
  • Using systems to navigate, notate, and send issues for further review as needed
  • Creating accounts and API documentation
  • Processing bulk record requests
  • Auditing customers for accuracy, efficiency, and consistency
  • Analyze data for process improvement, customer service and technical issues, and operational challenges
  • Meet the expectations of the quality/productivity standards to ensure privacy of our customers.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner

Qualifications:

  • High school diploma or equivalent required (college degree is a plus)
  • Computer proficiency and Excel skills essential
  • Demonstrated customer service or insurance industry experience
  • Detail-oriented
  • Excellent internal and external customer service instincts
  • Strong emotional intelligence
  • Passionate about problem solving and helping others
  • Clear written and verbal communication
  • Strong time-management and organization skills
  • Ability to keep up in a fast-paced, start-up atmosphere
  • Self-directed with the ability to perform both as part of a team and individually
  • Consistently demonstrate a high level of professionalism through a strong work ethic and commitment to creating a positive customer experience

Preferred, but not required:

  • Demonstrated experience with customer-oriented work within a software/tech company, or Helpdesk support
  • Experience with JIRA and Postman
  • QA experience
  • Entry level courses in Software Programming

Physical Requirements of the Job:

  • Spend time sitting for extended periods and making repetitive motions
  • Spend time using your hands to handle, control, or feel objects, tools, or controls
  • Oral comprehension and oral expression
  • Speech clarity and speech recognition
  • Close vision, near vision and the ability to adjust focus

Benefits offered by Maprisk (with further details to follow):

  • 401(k) plan with competitive Company match
  • Medical, Dental, & Vision insurance
  • Health Reimbursement Arrangement (HRA)
  • Life, Accidental Death & Dismemberment, Short Term Disability, and Long-Term Disability benefits paid by the Company
  • Complementary Employee Assistance Program
  • Flexible paid time off
  • Potential for a discretionary annual bonus
  • Parental leave (policy currently in process)
  • Paid parking (upon return to the Portland, ME office for local employees)
  • Free office snacks

Interested? Please send us your resume and cover letter. Include in your cover letter what your favorite breakfast food item is so that we know you are detail oriented.

Maprisk is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Harassment on the basis of a protected characteristic is included as a form of discrimination and is strictly prohibited.

INTERVIEW PROCESS

Qualified candidates will first be interviewed by the hiring manager, with the potential for a second round interview with another member of the Maprisk team. All interview will be held virtually via Zoom.

DIVERSITY, EQUITY AND INCLUSION

Maprisk is a small company with about 20 employees, located in the most diverse city in Maine. We continually strive to create an inclusive and respectful work environment for any and all employees. One of our main focuses is 'culture add' rather than 'culture fit'. We welcome differing opinions, encourage creative diversity, and are excited to add a new employee to our growing team!

Apply Now
When you apply, please mention that you found the posting on Diversify Tech!


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