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Photo of LifeWorks Restaurant Group

emoji of a pushpinBeaverton, Oregonemoji of a money bag55,000 - 65,000emoji of a clockSat Oct 30 2021
emoji of a woman of coloremoji of a man5 people in techemoji of a woman of coloremoji of a woman 1 women in techemoji of a woman of coloremoji of a person of color 1 people of color in tech

The LifeWorks Restaurant Group, a premium division of Aramark, creates exceptional restaurants for clients who seek industry-leading workplace outcomes. Founded in 2008, our goal is to "Inspire Life at Work", and our chefs are dedicated to the creation of menus that use local ingredients to prepare sustainable, authentic dishes from scratch each day. We create customized restaurants in office buildings that are unique to each client organization, and we employ restaurant professionals who believe in inspiring others with amazing food, crafting exceptional guest experiences, and building a better future for us all with sustainable business practices and a culture of empowered employees. We hire exceptional people, give them the tools to thrive, and create a working culture that improves lives. For more information, please visit http://lifeworksrestaurants.com.

JOB DESCRIPTION

Position Summary:

IT Operations Support executes key processes related to the tactical execution and implementation of the following, but not limited to: menu management, re-work of POS system for client-specific categories, IT support to include training for onsite team, assist with managing AV equipment and filming of virtual programming events, and other present and future technology projects as needed. This position requires someone who is able to work independently, is a self-starter, and able to respond in a matrixed, fast-paced environment.

Specific Responsibilities:

  • Support the team to ensure menu support tickets are tracked and resolved within agreed upon service levels. Handles menu support escalations to ensure they are resolved timely.
  • Support the deployment of new technologies and systems in the food service spaces at the client site
  • Individual must possess sophisticated communication skills (written and verbal) with demonstrated ability to build effective working relationships with multiple levels of management
  • Excellent time management skills with ability to complete assigned tasks on schedule
  • Responsible for daily interactions with field operations personnel and system administration and troubleshooting processes
  • Must have strong communication skills and able to convert IT technical language into Front Line First user friendly learning
  • Perform other duties as required or assigned which are reasonably within the scope of role

Reports to IT Lead/Supervisor.

Qualifications:

  • Provides high level of support to onsite team with technology related projects’ timeline and addresses matters in a timely manner.
  • Must have excellent time management skills.
  • Prior experience with Point of Sale systems beneficial
  • Excellent customer service skills required.
  • Help desk experience preferred
  • interaction with people
  • strong communication skills

INTERVIEW PROCESS

The first round of interviews will include a phone interview with a member of the Talent Acquisition team at Aramark.  If that is successful, we will move to an in person interview with the IT Manager.  We plan to move quickly for the right candidate.

DIVERSITY, EQUITY AND INCLUSION

We focus on diverse and inclusive talent.  We look into different backgrounds, encourage different viewpoints, and uplift different skillsets.  It is integral for us to observe diversity, practice our values, and enforce versatility.  We not only look at the talent, but we look at the complete package.  

Apply Now
When you apply, please mention that you found the posting on Diversify Tech!


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