Job Board
for underrepresented folks in tech

Back to all jobs
Photo of FBS

emoji of a pushpinRemote-USemoji of a money bag95,000-115,000
emoji of a woman of coloremoji of a man51 people in techemoji of a woman of coloremoji of a woman 14 women in techemoji of a woman of coloremoji of a person of color 12 people of color in tech

Powering Real Estate Markets. Empowering People.

JOB DESCRIPTION

In this role you’ll manage a hybrid support and engineering team on the cutting edge of the real estate industry’s transition from legacy architecture to modern, API powered products. Our focus is to make the API solutions that FBS offers both effective and simple to use. A crucial piece of that experience is providing stellar, near concierge, developer and administrator facing support to all integrating partners as they begin working with these technologies. Additionally, as the voice of our customers, your team will be relied on to provide a direct line of feedback and strategic insight to our Product team, helping shape the future of the industry.

If you enjoy a challenge, have a never-ceasing curiosity to learn new frameworks/technologies, and would like to leverage your natural drive to mentor individuals of all technical skill levels, you’ll fit right in!

What You’ll Do:

  • Mentor an established developer support centric team of 4+ individuals. 
  • Work closely with our internal Product and API Development team leaders to ensure that users' common needs are addressed. 
  • Manage the interviewing and hiring process for new team members as needed.
  • Train new team members on proper support methodologies and technical frameworks. 
  • Help create and maintain developer support objectives and key results (OKRs)/metrics. 
  • Keep internal documentation and technical process outlines up to date.
  • Facilitate the completion of team duties below. 

Team Responsibilities: 

  • Troubleshoot and resolve developer questions via email or phone regarding API authentication and integration.
  • Communicate complex technical challenges and solutions to the non-technical segments of our client base.
  • Escalate problems to the development or product teams when solutions require software changes.
  • Configure, coordinate, and troubleshoot integrations between FBS's flagship products and third party products.
  • Engage with product and development teams to provide product feedback and help shape the future of our APIs.
  • Submit clearly articulated bug tickets for the development team, keep customers updated on their progress, and see these issues through to resolution.
  • Identify common questions and concerns and create user facing documentation and tooling to address them.

Must have:

  • Demonstrated success in mentorship of entry-mid level support analysts and engineers.
  • Superb verbal and written customer service skills with a keen eye towards both creative thinking and conflict management.
  • Foundational knowledge of a programming/scripting language (PHP or Ruby preferred). 
  • Direct experience retrieving data from RESTful API endpoints using tools such as Postman or Swagger.
  • Great organizational skills and the ability to juggle multiple projects/initiatives. Excellent time management is critical to success in this role.

Ideal candidates will possess a combination of the following skills:

  • Experience creating and assessing performance metrics for a support or customer service oriented team.
  • Foundational knowledge of XML and JSON data payloads.
  • Ability to read log files and utilize common developer data visualization tools such as Kibana.
  • CLI experience, particularly with Unix/Linux or basic networking commands.
  • Prior experience in the real estate industry; a working knowledge of IDX, VOW, and other industry policy concepts.
  • Foundational knowledge of ETL processes and/or full stack web development. 
  • Familiarity with the Real Estate Standards Organization (RESO) Web API standard or Real Estate Transaction Standard (RETS).

INTERVIEW PROCESS

Interview process for this position is as follows (all of this is virtual, as we will hire anywhere in the US):  

  • Initial 30-60 minute interview with hiring manager 
  • 60 minute group interview with team
  • 30 minute technical session

DIVERSITY, EQUITY AND INCLUSION

FBS is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in company policy and the way we do business at FBS.

FBS affirms our commitment to anti-racist action within all aspects of the company. The voice we project both internally and externally will be one of unity, respect and caring. The actions taken by the company and our employees will be thoughtful, understanding and with the intent of inclusion and breaking down barriers and biases. 

These commitments will continue to grow and evolve as both the company and the world does the same. 

In 2020, the CREATE program was launched. CREATE stands for: Creating Racial Equity Advancementin Tech Employment and is an employee-owner led initiative that extends the FBS core values of opportunity, freedom, and respect outward into society through an in-house initiative for economically disadvantaged and at-risk BIPOC (Black, Indigenous, People of Color) youth throughout the US providing mentorship and skill-building in basic computer science, programming and project development with the goal of creating more racial equity and advancement opportunity in tech careers.

To meet the needs of disadvantaged young adults and a need for more BIPOC technologists in STEM, CREATE will become FBS's mentorship program with the aim of helping these young adults build employable skills, grow in self-confidence, and see a path towards a professional career.

Apply Now
When you apply, please mention that you found the posting on Diversify Tech!


Be the first to know!

We'll let you know as soon as a job is posted on our job board.

Subscribe →