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emoji of a pushpinNew Yorkemoji of a money bag80,628emoji of a clockMon Jun 21 2021
emoji of a woman of coloremoji of a man17 people in techemoji of a woman of coloremoji of a woman 9 women in techemoji of a woman of coloremoji of a person of color 6 people of color in techemoji of a rainbow 1 LGBTQIA+ folks in techemoji of a wheelchair 2 disabled folks in tech

The ACLU dares to create a more perfect union — beyond one person, party, or side. Our mission is to realize this promise of the United States Constitution for all and expand the reach of its guarantees. We work to defend and expand civil rights and liberties – for everyone. Whether we’re arguing in the courts, leading campaigns, advocating in communities, growing our supporter and follower base, building new tech platforms, and managing people and budgets, our employees engage in meaningful work that advances our mission.

JOB DESCRIPTION

ABOUT THE JOB

The Analytics and Technology Departments of the ACLU's National office in New York, NY seeks applications for the full-time position of Associate Technical Support Administrator.

ACLU Analytics partners with teams across the organization to enable the ACLU to make smart, evidence-based decisions and bring quantitative insights on our issues to the courtroom and the public. Our team's work ranges from social science research for litigation & advocacy, to analysis & reporting for fundraising and engagement, to building and maintaining our data infrastructure. We strive to ensure the ACLU leads by example in the ethical use of data and technology. This includes maintaining our privacy and security standards, pushing for transparent data practices from government and corporate actors, and helping to steward high standards for algorithmic fairness, accountability, and transparency.

The ACLU’s Product & Technology team partners with departments across the ACLU in order to build and maintain innovative, robust and secure digital products and technical systems that accelerate the ACLU’s mission as our nationwide guardian of rights and liberties. We are a team of engineers, designers, product managers and administrators who take pride in creating technical solutions that help raise money, get our message out in the world, mobilize our supporters and manage our data with integrity.

Reporting to the Director of Data Infrastructure (Analytics), the Associate Technical Support Administrator will support the success of our key data analytics and tech systems such as business intelligence platforms, email & form platforms, and web analytics platforms. This team member will work both independently and in close collaboration with product managers, engineers and administrators across our Analytics & Tech teams to diagnose and resolve technical support issues.

RESPONSIBILITIES

  • Collaborate with members of the ACLU’s Analytics and Technology teams to administer user access, create training materials, and advocate for consistent processes and user experiences on our data and tech platforms
  • Manage multiple support ticket queues within our ticketing system platform by resolving or routing incoming requests and reports
  • Write clear documentation and create training materials for technical systems for sharing on the ACLU’s intranet
  • Communicate with ACLU staff members inside and outside our departments to understand and address their needs in relation to data systems
  • Work closely with engineering staff to develop an understanding of the ACLU’s systems in order to reliably carry out and enforce data privacy protocols
  • Engage in special projects and other duties as assigned
  • Center principles of equity, inclusion, and belonging in all work, embedding the values in program development, policy application, and organizational practices and processes
  • Commitment to the mission of the ACLU
  • Demonstrate a commitment to diversity within the office using a personal approach that values all individuals and respects differences in regards to race, ethnicity, age, gender identity and expression, sexual orientation, religion, disability and socio-economic circumstance
  • Commitment to work collaboratively and respectfully toward resolving obstacles and/or conflicts

EXPERIENCE & QUALIFICATIONS

  • Ability to effectively communicate with technical and non-technical team members
  • Experience writing training materials or other technical documentation
  • Experience in a software engineering or web development, data analytics, or support / system administration role is preferred
  • Demonstrated professional experience managing support intake on a support platform is preferred
  • Experience with user administration for tech platforms is preferred

COMPENSATION

The annual salary for this position is $80,628 (Level I). This salary is reflective of a position based in New York, NY. This salary will be subject to a locality adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting. Note that most of the salaries listed on our job postings reflect New York, NY salaries, where our National offices are headquartered.

ABOUT THE ACLU

The ACLU dares to create a more perfect union – beyond one person, party, or side. Our mission is to realize this promise of the United States Constitution for all and expand the reach of its guarantees.

For over 100 years, the ACLU has worked to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether it’s ending mass incarceration, achieving full equality for the LGBTQ+ community, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people from government abuse and overreach.

Equity, diversity, and inclusion are core values of the ACLU and central to our work to advance liberty, equality, and justice for all. We are a community committed to learning and growth, humility and grace, transparency and accountability. We believe in a collective responsibility to create a culture of belonging for all people within our organization – one that respects and embraces difference; treats everyone equitably; and empowers our colleagues to do the best work possible. We are as committed to anti-oppression and anti-racism internally as we are externally. Because whether we’re in the courts or in the office, we believe ‘We the People’ means all of us.

The ACLU is an equal opportunity employer. We value a diverse workforce and an inclusive culture. The ACLU encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law. Black people, Indigenous people, people of color; lesbian, gay, bisexual, transgender, queer, and intersex people; women; people with disabilities, protected veterans, and formerly incarcerated individuals are all strongly encouraged to apply.

The ACLU makes every effort to assure that its recruitment and employment provide all qualified persons, including persons with disabilities, with full opportunities for employment in all positions.

The ACLU is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and need assistance applying online, please email benefits.hrdept@aclu.org. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.

The Department of Education has determined that employment in this position at the ACLU does not qualify for the Public Service Loan Forgiveness Program.

INTERVIEW PROCESS

The interview process for this job will include one 30 minute prescreening call, a follow up 30-45 minute skills assessment (no coding involved), and a final round interview of ~5 Zoom based panel interviews with various folks on the team.

DIVERSITY, EQUITY AND INCLUSION

ACLU EDIB vision

Equity, diversity, and inclusion are core values of the ACLU and central to all ACLU initiatives. We honor our collective responsibility to create a culture of belonging for all within our organization - one that respects and embraces difference; treats people equitably; and empowers staff to do the best work possible, fostering creativity, capacity, and growth. As an ACLU community, we commit ourselves to the crucial and consistent work of interrogating our own privileges, biases, actions, and assumptions as we engage with our colleagues with transparency, humility, and grace. This model not only transforms our work environment, but furthers our organizational ability to advance equality, justice, and liberty. We believe We the People means all of us.

ACLU EDIB CORE COMMITMENTS

Transparency: If we don’t name it, we can’t change it.
Humility: Acknowledge our challenges, abandon perfectionism, take risks, course correct, and grow together. 
Charitable Assumption: Offer extraordinary grace to ourselves and others. 

ACLU ANALYTICS EDIB SPECIFIC ACTIVITIES

  • Bi-weekly EDIB discussions led by rotating members of the team to discuss and plan on areas such as hiring, psychological safety, raising equity questions, fostering a sense of belonging, etc.
  • "Leader U", a professional development program specifically designed to support the advancement and leadership of underrepresented staff.
  • Mentorship programs, both an internal mentorship program and an external mentorship program (eg connect early-career staff to external senior-career staff of a similar identity that can serve as coaches and guides)
  • Explicit EDIB goals and actions built into our semi-annual team goals processes
  • Employee Resource Groups for many different identities (eg AAPI, Disability, etc.) and experiences (eg early-career, caregivers, etc). 15+  ERGs and growing.
Apply Now
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