Job Board/Customer Success Manager at Clubhouse



Photo of Clubhouse

Clubhouse
emoji of a money mouthNew York, NY or Remoteemoji of a pushpin75-85Kemoji of an envelopepavla@clubhouse.ioemoji of a clockSun Sep 01 2019
emoji of a woman of coloremoji of a manemoji of a person of coloremoji of a woman 50 total on the teamemoji of a woman of coloremoji of a woman 12 women in techemoji of a woman of coloremoji of a person of color 10 people of color in tech

Clubhouse is a project management tool created specifically for software product development teams. Its unique interface allows users to see just what matters to them, while also offering the entire team unprecedented visibility into progress across the organization.

Since launching the product in February 2016, our user base has grown exponentially. We’re looking for a Customer Success Manager who can help ensure product adoption across their assigned accounts by providing strategic guidance along the customer journey and lifecycle.

Reporting to the Customer Success Lead, you’ll be working with a professional and fast-moving team. Acting as the main point of contact to a growing account base of small to medium-sized businesses, you’ll be both product expert and customer advocate. Responsible for ensuring customers are armed with best practices to effectively adopt and expand their use of Clubhouse, you’ll empathetically listen to challenges, and actively communicate customer goals and feedback internally.

We are looking to fill this position in our NYC HQ, but are open to remote candidates with the right experience.

What is your Interview process like?

An initial phone screen, a quick writing assignment (should take no longer than 30 min), then 3-4 interviews with other teammates at Clubhouse.

What efforts are you making in terms of increasing diversity & inclusion within your company?

Everyone makes a concerted effort to be thoughtful, humble and respectful of one another. We have some interesting backgrounds here at Clubhouse, and while we are far from perfect, we are trying our best to support diverse candidates.

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