Reporting into our Customer Success department, The Customer Success and Support Engineer will be responsible for helping our enterprise customers implement, optimize, and use our commercial product offerings. This will involve onboarding customers to Dash Enterprise, live debugging over phone and video calls, analyzing log files, creatively satisfying the constraints of highly varied customer environments, and discussing thorny technical issues with our software development engineers.
Duties & Responsibilities:
Answer customer questions related to product usage
Lead customer onboarding sessions (walk new customers through onboarding guide and documentation), workshops and training sessions
Help customers build efficient workflow and navigate documentation
Solve customer application deployment issues and database connection issues
Create sample apps for customer workflows
Technical documentation skills (includes reading and writing)
Effective interpersonal communication skills for live customer calls,
Critical thinking and problem solving abilities
Strong active listening skills to understand customer use case and apply abstract solutions
Ability to prioritize and manage workload
Basic Git Knowledge
Knowledge or experience with SQL/Database connections, topics include database connection & management best practices (tangentially related)
Confident live coding/debugging in front of clients
Ability to teach and train others through sessions and workshops
Knowledge of/experience with data visualization, data analysis, and/or machine learning
Bonus points if you have experience with:
Dash (open source) & Plotly
What We Can Offer You:
A way to put your skills to use enabling people around the world to better understand their data and make better decisions
Membership in an exciting and vigorous open-source ecosystem: most or all of what you will work on will be publicly available forever
Knowledge-sharing with smart, motivated colleagues and folks working at the most sophisticated companies in the world
Flexible work hours and generous paid time off
A promote-from-within philosophy
Company stock options
Plotly is a high-growth company that is transforming how people visualize data by helping Fortune 500 companies close the gap between Data Science and the rest of the organization. We started building our precedent-setting open-source software back in 2013, and since then we’ve received over $30M in funding, including from grants such as ScaleAI and the Chan Zuckerberg Initiative, to support our efforts. Plotly is primed to continue its path toward becoming the most downloaded, trusted framework for building AI, ML & data science web apps for the world’s leading companies.
At Plotly, you'll work alongside a diverse team of 50 first-class scientists, engineers, developers and builders that challenge the status quo and set the bar high. We encourage each member of our team to explore and expand their skill sets on a continuous basis, to approach every problem with curiosity and an open-mind. Together, we make it possible for people everywhere to share data, facts and information. We believe that knowledge is built through sharing and accessibility, through dialog and debate on a level playing field. Come help us democratize the data so that we can deliver knowledge.
Standard interview process where you'll be meeting with the hiring manager, future team mates and the People Operations Coordinator.
Plotly has a “human-shaped” company culture, meaning the culture is built on how our team actually works, rather than how corporate employees work.
We foster an environment built on trust and transparency—enabling employees to work in ways that best support their productivity and creativity. We have a diverse team of 50 first-class scientists, engineers, developers and builders that challenge the status quo.
Together, we make it possible for people everywhere to share data, facts and information. We believe that knowledge is built through sharing and accessibility, through dialogue and debate on a level playing field. Come help us democratize the data so that we can deliver knowledge.
Made with ❤️ by Veni Kunche.