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Alameda County Community Food Bank
emoji of a pushpinOakland, CAemoji of a money bag$95,000emoji of a clockTue Mar 30 2021

Alameda County Community Food Bank is a well-established and multi-faceted organization, which has been at the forefront of hunger relief efforts for 35 years.

  • Are you ready to apply your business systems expertise toward an important mission?

  • Does bringing innovation to an organization’s processes and systems excite you?

  • Is translating business needs into system requirements second nature for you?

  • Do you enjoy working and collaborating as a team?

Got your attention? Apply to become Alameda County Community Food Bank’s next Business Systems Analyst! We are looking for an individual who can help us improve current systems, streamline processes, identify new areas of efficiency, and select and implement new technologies — all in service of providing nutritious food to those who need it most in our community.

Reporting to the Director of IT, the Business Systems Analyst (BSA) role is an ideal opportunity for a collaborative individual interested in bringing fresh solutions to business problems. The focus of this new role will be on maximizing the use of our Enterprise Resource Planning (ERP), but they will also have a hand in other active projects such as development of our Data Warehouse and an upcoming Customer Relationship Management (CRM) migration.

The BSA will partner with internal business and functional owners to assess systems, document needs, identify and implement long-term solutions, and strategize ways to prepare our systems to meet future demands — all while providing top-notch customer service and communication to stakeholders along the way. For example, you might spend your days:

  • Gathering system requirements by conducting interviews, reviewing documents, observing processes, analyzing business objectives, or conducting group workshops.

  • Documenting and evaluating requirements from your research, and then taking the next step to apply analysis and critical thinking and identify cross team conflicts, root needs and potential ways to improve organizational efficiency.

  • Producing reports and analysis detailing business requirements, functional requirements, process and data flow documents, use cases, scenarios, test plans and RFP’s.

  • Identifying gaps that exist between departments’ workflows and non-integrated systems.

  • Assisting in the scoping, building, development, implementation and deployment of a data warehouse and cross-department analytics platform.

  • Assisting business owners and technical partners in implementing solutions and integrating systems that have been identified through BSA duties.

Knowledge, Skills and Abilities

Required Competencies

  • Three or more years of experience developing and documenting business requirements, functional requirements, process and data flow, use cases, scenarios, test plans and managing RFP's.

  • Proven experience managing multiple, complex projects simultaneously, including: setting and driving timelines, managing stakeholders across an organization and building consensus in a fast-paced environment.

  • Demonstrated ability to work independently and meet deliverables, while collaborating with business owners towards common identified goals.

  • Ability to communicate complex technical information to a non-technical audience, translating and adapting presentations to promote understanding.

  • Basic understanding of database theory, programming logic, business procedures, and project management theory.

  • Ability to work and interact well with individuals (staff, volunteers and participants) from a variety of socioeconomic backgrounds in a culturally diverse environment.

  • Ability to develop and maintain collaborative and professional relationships.

Preferred Qualifications

  • Two or more years in Information Systems; experience in food banking, food industry, inventory management and/or warehouse workflow environments a plus.

  • Working knowledge of MS Dynamics Nav or other similar ERP, Financial or Inventory system.

  • Experience with SQL, data queries, views, report writers, data warehouse and analytic tools.

  • Experience with CRM systems a plus.

  • Experience with Smartsheets or MS Project, Lucid Chart or Visio.

  • Strong customer service acumen.

  • Solid analytic and problem solving abilities.

  • Proficiency in Microsoft Office Suite.

  • Excellent written and verbal communication skills.

  • Interest in hunger or food issues.

  • Experience in a nonprofit environment with a variety of stakeholders and deeply rooted community values.

Personal Attributes and Values

  • Passion, enthusiasm, focus, and creativity around Alameda County Community Food Bank’s vision, mission and values of community, leadership, transparency, innovation and diversity.

  • Ability to empathize with our clients in a compassionate and respectful manner.

  • Impeccable integrity and honesty.

  • Strong work ethic with an orientation towards innovation and process improvement.

  • Innovative self-starter and problem solver with a bias towards action.

What is your Interview process like?

A series of stages including a phone interview, skills assessment, and 2 panel interviews.

What efforts are you making in terms of increasing diversity & inclusion within your company?

With our new strategic plan, we are setting a bold trajectory for the long-term work required to dismantle the systems that perpetuate poverty, including racism. Our staff regularly engage in conversations about race, class, power and privilege as part of our organizational commitment to equity, diversity and inclusion. Please learn more about our efforts at

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When you apply, please mention that you found the posting on Diversify Tech!

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