Curriculum Associates is a rapidly growing education company committed to making classrooms better places for teachers and students. We believe that all children have the chance to succeed, and this drives the decisions we make every day. Our award-winning products, including cloud-based i-Ready®, provide teachers and administrators with flexible resources that deliver meaningful assessments and data-driven, differentiated instruction for children. We serve millions of students with our i-Ready®, Ready®, and BRIGANCE® programs because of our laser focus on our customers’ needs over our own bottom line, and a belief that thoughtful and continuous innovation leads to a positive impact on classrooms and measurable growth for students.
Our accomplished Technical Product Support team is one of the best in the industry, which gives us a competitive advantage. We look for the elite in Product Support Specialist candidates. The Product Support Specialist will provide technical assistance, guidance, and training to customers while gaining proficiency in our online products.
The impact you’ll have:
Customer support and technical issue resolution via email, phone, LiveChat, and other electronic media
Guidance/training to customers in the use of all Curriculum Associates’ online products
Troubleshooting issue reports and identify causes and resolution and/or workarounds
Becoming proficient in all Curriculum Associates’ online products
Escalating technical and/or application issues when necessary
Creating and updating procedures and technical documents
Working closely with Account Managers and Sales Representatives to solve customer issues
Who we’re looking for:
Bilingual - English/Spanish Speaking
Willingness to work the late shift (up to 9:00 PM EDT)
3 or more years of experience in a Customer Service function
Able to promptly and courteously answer support-related email, phone calls, LiveChat and other electronic communications from our customers
Superior phone etiquette and verbal skills are a must
Self-motivated, detail-oriented and well organized
Ability to learn new web applications quickly
Knowledge in internet applications including different web browsers
Excellent communication (oral and written), interpersonal, organizational and presentation skills
Thrive in a fast-paced environment and can multi-task
Excellent analysis and problem-solving capability and ability to develop creative solutions
We’d also love to see (though not required):
Experience with Salesforce.com
Experience with educational software
Knowledge of networking, firewall systems, content filtering setups and how they work
At Curriculum Associates, we believe a diverse team leads to diversity in thinking, making our products better for teachers and students. If you read this job description, feel energized by what you see here, and believe you could bring passion and commitment to the role, but you aren’t sure you meet every qualification, please apply! Above all, we are looking for the right person!
Made with ❤️ by Veni Kunche.