Job Board/Account Coordinator at Threespot



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Threespot
emoji of a pushpinWashington, DC
emoji of a woman of coloremoji of a manemoji of a person of coloremoji of a woman 27 total on the teamemoji of a woman of coloremoji of a woman 13 womenemoji of a woman of coloremoji of a person of color 7 people of color

Threespot’s Account Coordinator is responsible for handling our clients’ ongoing maintenance and enhancement requests. They must be a patient communicator and problem solver with a general understanding of digital project management principles and website, web application, and mobile application development. They are multidisciplinary thinkers and quick studies, thriving in an environment rich with learning opportunities.

The Account Coordinator will cultivate relationships with current Threespot clients, working with Threespot’s in-house designers and developers to maintain and enhance existing sites and applications. They will be required to traffic multiple simultaneous, short-term client requests, ranging from addressing break-fix issues to managing small enhancement projects. They are comfortable with shifting priorities, and escalating requests that they cannot handle to the appropriate team member in a timely fashion.

As with all of the Client Services staff, the Account Coordinator is comfortable working in a deadline-driven, technology-agnostic, and design-focused environment. They are expected to interact with producers, technical personnel, and graphic designers in support of long-lived, quality-driven client relationships. They must be impeccably organized, polite, and patient with clients whose technical skills vary greatly. They are committed to the success of both Threespot’s products and our progressive clients.

Requirements
SKILLS
- Baseline knowledge of digital project management, website development, and user experience design
- Flexible, patient ability to prioritize projects and tickets with constantly changing schedules and deadlines
- Calm, self-motivated, positive, and able to focus on delivering high quality, accurate, and timely results for fast-paced projects or assignments
- Stellar interpersonal and client service skills
- Comfortable dealing with scheduled and unscheduled website, web application, and mobile application maintenance requests
- Baseline knowledge of internet development and deployment technologies, including HTML, CSS, JavaScript, DNS, and TLS
- Familiarity with issues supporting multiple browsers and devices
- Experience working with GitHub Issues a plus
- Experience supporting at least one of the following platforms a plus: WordPress, Ruby on Rails, Drupal

RESPONSIBILITIES
- Handles maintenance and enhancement requests from clients and colleagues in a timely and professional manner
- Resolves issues within skill level; escalates when necessary
- Keeps thorough documentation of requests and resolutions
- Ensures requests are acknowledged, addressed, tested, and deployed quickly, efficiently, and to client satisfaction
- Provides regular reports to producers on issues, status, resolutions, and trends in related client accounts
- Communicates regularly with clients on status of issues and enhancement projects
- Supports contract creation, renewals, and invoicing for all maintenance clients

QUALIFICATIONS
- Exceptional problem-solving and troubleshooting skills
- Excellent, customer-centric written and verbal communication skills
- Digital project management, professional website design, end-user support and/or customer service experience for technical products preferred
- Passion for bringing positive change to the world

Benefits
- Immediate eligibility for 160 hours of paid time off, with the opportunity to accrue additional time
- Medical, dental and vision insurance plans at little to no cost to employees
- 401k with 100% employer match for a portion of contributions
- Commuter benefits stipend (including SmartBenefits and Capital Bikeshare)
- Monthly gym membership stipend
- 10 Company/Federal Holidays off
- Generous professional development program
- Maternal and paternal leave
- Employer-paid life, short term disability, and long term disability insurance policies
- Fun company events, activities, and gatherings throughout the year
- The ability to work for a company that only works for progressive organizations and causes

At Threespot, we believe a diverse workplace is a better workplace. We strongly encourage women, people of color, LGBTQ+ individuals, and people with disabilities to apply.

What is your Interview process like?

Phone Screen
First In-Person Interview
Second In-Person Interview

What efforts are you making in terms of increasing diversity & inclusion within your company?

Removing gender bias in our job posting language, posting to smaller boards like this one devoted to helping a diverse group of people.

We have made diversity a goal within our group of owners and senior employees. They have been spending time addressing the need for inclusion and how we can support a more diverse staff. Our company is fairly flat and we value the thoughts and opinions of our entire staff, regardless of where they are in their careers. We hold a monthly town hall where staff is encouraged to speak about their interests or projects they are working on.
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