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Photo of The Education Trust

emoji of a pushpinUnited Statesemoji of a money bag$55,000-$63,000emoji of a clockThu Oct 06 2022
emoji of a woman of coloremoji of a man3 people in techemoji of a woman of coloremoji of a person of color 2 people of color in tech

Fierce advocates for the high academic achievement of all students — particularly those of color or living in poverty.

JOB DESCRIPTION

ABOUT THE ORGANIZATION AND THE OPPORTUNITY

Ed Trust seeks an IT Associate, Help Desk on our IT Team. The IT Associate will join a passionate staff committed to fulfilling our mission of closing opportunity gaps that disproportionately affect students of color and students from low-income families. 

The IT Associate handles the day-to-day operations of the IT Help Desk, with a focus on hardware support, for our growing organization of 120+ employees located in our DC office and in other offices across the country. This role includes problem-solving staff IT ticket submissions as well as monitoring, installing, and maintaining staff systems. The IT Associate contributes to the IT department and the organization at-large by supporting and assisting staff members with routine operational and technical needs so that they have the IT materials and equipment needed to deliver on Ed Trust’s mission and vision.

The Education Trust (Ed Trust) is comprised of fierce advocates for the high academic achievement of all students — pre-kindergarten through college, particularly those of color or living in poverty. Through research and advocacy, Ed Trust’s goal is to close the gaps in opportunity and achievement that affect millions of young people across the U.S. — especially students of color and those from low-income families. We work alongside educators, policymakers, parents, and community and business leaders across the country to advocate transforming schools and colleges into institutions that serve all students well. Lessons learned in these efforts, together with unflinching data analyses, help shape our state and national policy agendas.

This role, available immediately, is based in our DC office and is eligible for telework for up to 3 days per week. This role is classified as nonexempt under the Fair Labor Standards Act, and requires the flexibility to work outside of normal business hours on an as-needed basis. The IT Associate reports to the Associate Director, IT.

ABOUT THE IT ASSOCIATE, HELP DESK ROLE

The responsibilities and objectives for this role include, but are not limited to, the following:

  • Provide customer-oriented service and day-to-day IT support to staff via the IT Help Desk, both in-person and remotely (phone and video)
  • Maintain, monitor, and install organization hardware (e.g., monitors, keyboards, printers, audio-video) and software (e.g., operating systems, and office applications) 
  • Support equipment needs for onboarding and exiting staff
  • Provide training and assistance on computers, peripheral devices, and software programs for routine operational and technical needs
  • Document common support procedures for staff to follow to self-diagnose issues
  • Provide A/V support for webinars and virtual events
  • Provide updates, status, and completion information to manager and/or users, via Teams, e-mail or in-person communication
  • Troubleshoot TCP/IP networking issues and refer major hardware problems for correction
  • Continuously increase knowledge of new and existing technologies to improve technical skills

IDEAL SKILLS AND CHARACTERISTICS

  • Shared belief in Ed Trust’s mission and a commitment to improving educational equity with a focus on racial equity
  • Dedication in contributing to and maintaining an equitable working environment 
  • Strong customer-service orientation, with the ability to serve customers with timeliness, precision, and efficiency
  • Excellent problem-solving skills and detail-orientation
  • Interpersonal and teamwork skills, with the ability to establish and maintain professional relationships with colleagues at all levels in the organization
  • Strong written and verbal communication skills
  • Ability to prioritize and meet deadlines
  • Active listener and continuous learner

QUALIFICATIONS AND EXPERIENCE

The ideal candidate will possess the following qualifications and experience:

  • At least a Bachelor’s degree in a related field, such as computer science, with relevant IT certification (e.g., Microsoft)
  • 2-4 years of experience supporting systems in a help desk role or related role
  • Familiarity with a variety of IT hardware and software, such as Windows, Mac, IOS, and Android
  • Experience with remote desktop applications, with knowledge and experience with Windows operating systems and MS-Office required
  • Experience with Microsoft 365 and Azure preferred

COMPENSATION

The annual salary equivalent for this position starts at $55,000 and will be commensurate with experience. 

The Education Trust prioritizes the health and well-being of its employees and, to that end, offers a highly competitive benefits package. Medical, dental and vision insurance are covered at 100% for the employee, with significant coverage also offered for dependents. We provide sick leave, vacation leave, and personal leave, and we follow the federal government for most holiday closures. To ensure staff have synchronous opportunities for rest and renewal, the office is closed for a week-long summer break and a week-long winter break. Among other offerings, we provide an Employee Assistance Program at no cost to the employee, and a generous 7% matching opportunity on a 403(b)-retirement plan.

VACCINATION FOR COVID-19

At The Education Trust, the health and safety of our employees is of the utmost importance. As such, all Education Trust employees are required to be fully vaccinated and remain up to date on their vaccinations for COVID-19. New hires should be fully vaccinated and up to date on their COVID-19 vaccinations prior to their first day of work. Requests for accommodations due to medical or religious reasons will be reviewed by Human Resources. 

QUALIFIED CANDIDATES, PLEASE APPLY

The Education Trust is an equal opportunity employer and welcomes candidates from diverse backgrounds. 

To apply: Please provide an updated resume and 1-2 paragraphs on what you love about providing IT support. Feel free to include examples.

INTERVIEW PROCESS

The selection process for this job will likely include a combination of phone screening, panel interviewing, and a final interview.

DIVERSITY, EQUITY AND INCLUSION

AT THE EDUCATION TRUST, we believe that equity means providing students with the supports that they need in order to access opportunity and participate fully in our democratic society. Advancing equity requires the dismantling of historic and present-day systems of injustice that disadvantage underserved students—specifically students of color and students from low-income backgrounds—and a recognition that students who have been disenfranchised must be provided with additional, not equal, resources to succeed. To advance equity, The Education Trust’s research and advocacy efforts help to create the conditions that allow for more just policies and practices that give students of color and students from low-income backgrounds what they need to thrive. In this way, we believe that equity is justice. Equity is essential to ensuring that all students in this country with dreams and determination can fulfill their vast potential. Equity is necessary for America to live up to its self-concept as a land of opportunity.

To pursue educational equity in our work, we: • Support and collaborate with state equity coalitions to ensure all students—especially students of color and students from low-income backgrounds—receive a quality education; • Learn from and partner with the communities we serve in an effort to help build the capacity of those communities to advance opportunity and academic achievement; • Take an intersectional approach to challenges in education—addressing both cross-cutting identities and leveraging cross-sector connections—and seek evidence-based solutions to those challenges; • Advocate for policies, practices, and resources that advance positive outcomes for students, from preschool through college; and • Make our voices heard via a variety of platforms and publish research and data that highlight disparities in access to educational opportunity for the students for whom excellent teaching and learning make all the difference.

To pursue equity as an organization, we: • Recruit, support, and develop a diverse staff with various backgrounds, perspectives, and experiences; • Acknowledge and check our own biases and privileges; • Intentionally develop and implement organizational policies and practices that do not reinforce existing societal disadvantages based on race, gender, sexual orientation, disability, or socio-economic status; and • Commit to continuous learning about income inequality, racism, and structural challenges that inhibit educational equity and justice for all students.

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