Talent directory/Queen Joseph

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Queen Joseph

Sr Customer Success Manager | Customer Success Leader

About Me

I'm a senior to management level customer success professional. I've built customer success and support operations for SaaS startup companies, including creating sales-to-customer success handoff processes and onboarding and implementation processes. I excel at relationship management and business acumen with customers, resulting in over $900,000 in revenue from upselling and expansion opportunities. In my spare time, I mentor new and aspiring customer success professionals.

I'm looking for
I've worked in the healthcare, tech, software, Medtech, and retail industries.
I'm located in California and prefer to work remotely for small teams/companies to help build out the operations (processes, workflows, etc.). If your company needs help with customer retention, satisfaction, and establishing streamlined processes, get in touch. I'd love to chat with you!
I might also share my quarantine weight loss tips 😆