Talent directory/Esmeralda Gonzalez

Photo of Esmeralda Gonzalez

Esmeralda Gonzalez (She/Her)

Customer Success Manager

About Me

I am a recent college graduate looking to explore the field of customer success. I currently work with Goodwill Industries of Ventura and Santa Barbara Counties working as a Youth Services Specialist. In this position, I specialize in business development and mentoring youth with career exploration. I have 5+ years of experience in customer service and 2+ years in customer retention. I am looking for an entry-level position to expand my skills and knowledge of customer retention.

I'm looking for
I am looking for a company that advocates not only for its clients but also for its employees. I value growth and hope to be in a company that allows me to learn new skills and in turn showcase my value to the company. I value communication and being able to receive feedback on all work I submit in order to improve and meet company standards. In my dream position, I wish to assist all clients in ensuring their overall interaction with the company is of the highest quality and if not walk them through the process of increasing their experience. I wish to continuously expand on skills and knowledge in my dream role and learn new tasks.